docs: Move to docs-as-code only platform support

fern/docs.yml

@@ -36,8 +36,6 @@ navigation:
           path: ./docs/getting-started.mdx
         - page: Core Concepts
           path: ./docs/core-concepts.mdx
-        - page: How Promptless Learns Your Docs
-          path: ./docs/doc-analysis.mdx
         - page: Promptless for Open-Source
           slug: promptless-oss
           path: ./docs/open-source.mdx
@@ -60,8 +58,6 @@ navigation:
               path: ./docs/configuration/triggers/slack.md
             - page: Microsoft Teams Messages
               path: ./docs/configuration/triggers/microsoft-teams.md
-            - page: Zendesk Tickets (Beta)
-              path: ./docs/configuration/triggers/zendesk.md
         - section: Context Sources
           path: ./docs/configuration/context-sources.md
           contents:
@@ -74,12 +70,10 @@ navigation:
         - section: Doc Collections
           path: ./docs/configuration/doc-collections.md
           contents:
+            - page: How Promptless Learns Your Docs
+              path: ./docs/doc-analysis.mdx
             - page: GitHub Repos (Docs as Code)
               path: ./docs/configuration/doc-collections/github-repos.md
-            - page: Zendesk
-              path: ./docs/configuration/doc-collections/zendesk.md
-            - page: Intercom (Beta)
-              path: ./docs/configuration/doc-collections/intercom.md
     - section: How to use Promptless
       icon: fa-regular fa-star
       path: ./docs/features/index.mdx
@@ -115,10 +109,6 @@ navigation:
           slug: slack-integration
         - page: Microsoft Teams Integration
           path: ./docs/integrations/microsoft-teams.mdx
-        - page: Zendesk Integration
-          path: ./docs/integrations/zendesk.mdx
-        - page: Intercom Integration (Beta)
-          path: ./docs/integrations/intercom.md
     - section: Account Management
       icon: fa-regular fa-users
       contents:

fern/docs/configuration/doc-collections.md

@@ -2,15 +2,15 @@
 title: Doc Collections
 ---
 
-Doc Collections are the platforms where your documentation lives. Whether you're using Git-synced platforms such as Fern, Mintlify, or Docusaurus, or standalone platforms such as Zendesk and Intercom, you'll need to configure Promptless to read from and publish to your existing docs.
+Doc Collections are the Git repositories where your documentation lives. Promptless supports docs-as-code workflows where your documentation content is stored in Git and synced to hosting providers.
 
-## Git-hosted Documentation Platforms
+## Supported Platforms
 
-The most common setup uses GitHub repositories to store documentation content that syncs to hosting providers. A list of platforms supported through GitHub integration:
+Promptless works with any Git-hosted documentation platform:
 
 - Fern
 - Mintlify
-- ReadMe (Refactored)
+- ReadMe
 - GitBook
 - Docusaurus
 - MkDocs
@@ -20,30 +20,16 @@ The most common setup uses GitHub repositories to store documentation content th
 - Vocs
 - Custom platforms as long as the content is in a repo
 
-Learn more: [GitHub Repos (Docs as Code)](/docs/configuring-promptless/doc-collections/git-hub-repos-docs-as-code)
-
-## Direct Platform Integrations
-
-For teams using content management systems that don't sync with GitHub, Promptless offers direct integrations with popular platforms.
-
-<CardGroup cols={2}>
-  <Card title="Zendesk" icon="fa-solid fa-ticket" href="/docs/configuring-promptless/doc-collections/zendesk">
-    Help center articles and knowledge base content management
-  </Card>
-
-  <Card title="Intercom" icon="fa-solid fa-comments" href="/docs/configuring-promptless/doc-collections/intercom-beta">
-    Customer support documentation and help center content
-  </Card>
-</CardGroup>
+Learn more: [GitHub Repos (Docs as Code)](/docs/doc-collections/git-hub-repos-docs-as-code)
 
 ## Multi-Platform Publishing
 
-Promptless can publish to multiple documentation locations simultaneously, allowing you to use the same trigger events and context sources across different platforms.
+Promptless can publish to multiple documentation repositories simultaneously, allowing you to use the same trigger events and context sources across different doc sites.
 
 <Tip>
-For teams using multiple platforms, create separate projects for each documentation location to maintain clear separation of content and workflows.
+For teams using multiple doc sites, create separate projects for each documentation location to maintain clear separation of content and workflows.
 </Tip>
 
 ## Requesting Additional Platforms
 
-Need integration with a platform not currently supported? We're continuously expanding our platform integrations based on user feedback. Contact [help@gopromptless.ai](mailto:help@gopromptless.ai). Also contact us if you're hoping to migrate to a new docs platform and we'll be happy to help you choose and set up!
+Need integration with a Git-hosted platform not currently supported? We're continuously expanding our platform integrations based on user feedback. Contact help@gopromptless.ai. Also contact us if you're hoping to migrate to a new docs platform and we'll be happy to help you choose and set up!

fern/docs/configuration/doc-collections/intercom.md

@@ -1,52 +0,0 @@
----
-title: Intercom (Beta)
----
-
-Intercom integration enables publishing documentation updates directly to your Intercom Help Center. This beta feature allows you to manage customer support documentation through the Promptless platform.
-
-## How It Works
-
-When Intercom is configured as a documentation platform:
-
-1. **Review Suggestions**: Review documentation changes in the Promptless dashboard
-2. **Create Drafts**: Click "Save All & Update Intercom" to create drafts in your Intercom Help Center
-3. **Review in Intercom**: Drafts appear in your Intercom dashboard for final review
-4. **Publish**: Manually publish approved drafts from within Intercom
-
-<Note>
-The "Save All & Update Intercom" button creates or updates drafts in Intercom. You'll need to review and publish these drafts from within your Intercom dashboard before they become visible to your users.
-</Note>
-
-## Publishing Options
-
-When publishing to Intercom, you can:
-
-- **Create New Articles**: Add new help center articles
-- **Update Existing Articles**: Modify existing content with new information
-- **Manage Article Metadata**: Update titles, descriptions, and categories
-- **Add Images**: Include visual content in your help center articles
-
-## Beta Limitations
-
-As this is a beta feature:
-
-- Some advanced Intercom formatting options might not be fully supported
-- Changes are always created as drafts for review
-- Custom HTML and complex layouts should be verified in Intercom before publishing
-
-## Use Cases
-
-Intercom as a documentation platform is especially useful for:
-
-- **Customer Support Documentation**: Maintain help center content for your customers
-- **In-App Help Articles**: Keep in-product help content up-to-date
-- **Support Deflection**: Reduce support volume with better documentation
-- **Onboarding Content**: Manage customer onboarding documentation
-
-## Setup Instructions
-
-To connect Intercom to Promptless, see the [Intercom Integration](/docs/integrations/intercom-integration-beta) setup guide.
-
-<Info>
-Contact [help@gopromptless.ai](mailto:help@gopromptless.ai) to enable the Intercom integration for your account.
-</Info>

fern/docs/configuration/doc-collections/zendesk.md

@@ -1,44 +0,0 @@
----
-title: Zendesk
----
-
-Zendesk integration enables publishing documentation updates directly to your Zendesk Help Center. This is useful for teams who manage customer-facing documentation through Zendesk's content management system.
-
-## How It Works
-
-When Zendesk is configured as a documentation platform:
-
-1. **Review Suggestions**: Review documentation changes in the Promptless dashboard
-2. **Publish to Zendesk**: Click "Save All & Update Zendesk" to publish approved changes
-3. **Help Center Updates**: Content is created or updated in your Zendesk Help Center
-4. **Customer Access**: Updated articles are immediately available to your customers
-
-## Publishing Options
-
-When publishing to Zendesk, you can:
-
-- **Create New Articles**: Add new help center articles and knowledge base content
-- **Update Existing Articles**: Modify existing content with new information
-- **Manage Article Metadata**: Update titles, descriptions, tags, and categories
-- **Add Images**: Include screenshots and diagrams in your help center content
-
-## Project Setup
-
-Configure Zendesk as your documentation platform in your [project settings](https://app.gopromptless.ai/projects):
-
-1. Select Zendesk as your publishing destination
-2. Configure which categories or sections to publish to
-3. Set notification preferences
-
-## Use Cases
-
-Zendesk as a documentation platform is especially useful for:
-
-- **Customer Support Knowledge Base**: Maintain help center articles based on actual customer questions
-- **Support Ticket Deflection**: Update documentation to reduce recurring support requests
-- **Customer-Facing Documentation**: Manage end-user documentation outside of technical docs
-- **FAQ Management**: Keep frequently asked questions up-to-date
-
-## Setup Instructions
-
-To connect Zendesk to Promptless, see the [Zendesk Integration](/docs/integrations/zendesk-integration) setup guide.

fern/docs/configuration/triggers.md

@@ -22,17 +22,13 @@ Triggers are events that initiate automated documentation updates in Promptless.
   <Card title="Microsoft Teams" icon="fa-brands fa-microsoft" href="/docs/configuring-promptless/triggers/microsoft-teams-messages">
     Trigger updates from Microsoft Teams messages and mentions
   </Card>
-
-  <Card title="Zendesk (Beta)" icon="fa-solid fa-ticket" href="/docs/configuring-promptless/triggers/zendesk-tickets-beta">
-    Monitor support tickets for documentation gaps based on recurring user questions
-  </Card>
 </CardGroup>
 
 ## How Triggers Work
 
 When a trigger event occurs:
 
-1. **Event Detection**: Promptless receives notification of the event (PR opened, message posted, ticket resolved)
+1. **Event Detection**: Promptless receives notification of the event (PR opened, message posted, etc.)
 2. **Context Analysis**: The system analyzes the event content, including code changes, conversations, or support interactions
 3. **Relevance Assessment**: Promptless determines if the event requires documentation updates
 4. **Suggestion Creation**: If relevant, Promptless creates documentation suggestions based on the trigger content and connected context sources
@@ -54,7 +50,7 @@ Need a trigger type that isn't currently supported? Contact us at [help@goprompt
 
 When auto-publish is enabled for your project, Promptless automatically creates pull requests in your documentation repository with suggested changes. For [commit triggers](/docs/configuring-promptless/triggers/git-hub-commits), you can optionally enable auto-merge to automatically merge documentation PRs as soon as they're created.
 
-Auto-publish is available for GitHub-based documentation platforms. For CMS platforms like Zendesk or Intercom, documentation updates are created as drafts for review.
+Auto-publish is available for all Git-hosted documentation platforms.
 
 ## Trigger Events in Documentation PRs
 

fern/docs/core-concepts.mdx

@@ -10,7 +10,7 @@ The diagram below illustrates how triggers, context sources, and documentation p
 graph LR
     %% Triggers Section
     subgraph "Triggers"
-        T1[GitHub PR<br/>Slack message<br/>Support ticket]
+        T1[GitHub PR<br/>Slack message<br/>MS Teams message]
     end
 
     %% Promptless Core
@@ -25,7 +25,7 @@ graph LR
 
     %% Documentation Platforms
     subgraph "Documentation Platforms"
-        D1[Git-hosted docs<br/>Zendesk Help Center<br/>Intercom]
+        D1[Git-hosted docs]
     end
 
     %% Connections
@@ -55,7 +55,6 @@ graph LR
 
 - **Code Changes**: Pull requests in GitHub, Bitbucket, or GitLab automatically trigger analysis when new features or fixes are introduced
 - **Team Communication**: Slack messages and Microsoft Teams mentions can trigger documentation updates
-- **Support Patterns (Beta)**: Zendesk tickets help identify gaps in documentation based on recurring user questions
 
 Learn more in [Configuring Promptless → Triggers](/docs/configuring-promptless/triggers).
 
@@ -77,11 +76,10 @@ Learn more in [Configuring Promptless → Context Sources](/docs/configuring-pro
 
 **Documentation Platforms** are where the final documentation updates are published:
 
-- **Git-hosted Platforms**: Most common setup where docs are stored in Git and synced to hosting providers
-- **Direct Platform Integration**: Beta support for publishing directly to Zendesk and Intercom
-- **Multi-platform Publishing**: Single trigger can update multiple documentation platforms simultaneously
+- **Git-hosted Platforms**: Docs are stored in Git and synced to hosting providers like Fern, Mintlify, Docusaurus, and more
+- **Multi-platform Publishing**: Single trigger can update multiple documentation repositories simultaneously
 
-Learn more in [Configuring Promptless → Doc Collections](/docs/configuring-promptless/doc-collections).
+Learn more in [Configuring Promptless → Doc Collections](/docs/doc-collections).
 
 ## Key Benefits of This Architecture
 

fern/docs/faq.mdx

@@ -12,9 +12,9 @@ For account creation and team management questions, please see our [Account Mana
 
 Promptless integrates with a wide variety of platforms for triggers, context, and publishing:
 
-- **Triggers**: GitHub, Bitbucket, GitLab, Slack, Microsoft Teams, Zendesk
+- **Triggers**: GitHub, Bitbucket, GitLab, Slack, Microsoft Teams
 - **Context Sources**: Linear, Jira, GitHub Issues, Google Drive
-- **Publishing**: GitHub-synced docs (Fern, Mintlify, Docusaurus, etc.), ReadMe, Zendesk, Intercom, Notion (beta)
+- **Publishing**: Git-hosted docs (Fern, Mintlify, Docusaurus, ReadMe, GitBook, MkDocs, and more)
 
 For a complete list, see our [Integrations overview](/docs/integrations).
 

fern/docs/getting-started.mdx

@@ -16,7 +16,7 @@ When you first sign in, a 6-step wizard guides you through setup:
   </Step>
 
   <Step title="Connect docs">
-    Connect your documentation platform (GitHub repos, Zendesk, or other supported platforms)
+    Connect your documentation repository (GitHub or other Git providers)
   </Step>
 
   <Step title="Configure triggers">
@@ -47,8 +47,7 @@ During setup, you'll connect:
 - **Slack**: Manual triggers via @mentions or message actions
 
 **Documentation Platform** - Where your docs live
-- **GitHub repos**: Most common setup. Supports many hosting providers like ReadMe, Mintlify, Fern, and more. 
-- **Hosted CMSs**: Zendesk supported today. More coming soon! 
+- **GitHub repos**: Supports docs-as-code platforms like ReadMe, Mintlify, Fern, Docusaurus, and more 
 
 **Enhanced Context (optional)** - Connect **Linear**, **Jira**, **Confluence**, or **Slack** to provide Promptless with additional context for better suggestions.
 

fern/docs/index.mdx

@@ -29,9 +29,9 @@ Promptless operates through three interconnected components that work together t
 
 ```mermaid
 graph LR
-    TRIGGERS["GitHub PR, Slack message,<br/>Support ticket"]
+    TRIGGERS["GitHub PR, Slack message,<br/>MS Teams message"]
     CONTEXT["Linear, Jira, GitHub,<br/>Slack, Google Drive"]
-    DOCS["Git-hosted docs, ReadMe,<br/>Help Center"]
+    DOCS["Git-hosted docs"]
 
     TRIGGERS --> PROMPTLESS
     PROMPTLESS["Promptless"]
@@ -46,15 +46,15 @@ graph LR
 
 <CardGroup cols={1}>
   <Card title="Intelligent Triggers" icon="fa-regular fa-bolt" href="/docs/configuring-promptless/triggers">
-    Monitor your development ecosystem for events that indicate documentation needs—from pull requests and code changes to team discussions and support tickets.
+    Monitor your development ecosystem for events that indicate documentation needs—from pull requests and code changes to team discussions.
   </Card>
 
   <Card title="Contextual Understanding" icon="fa-regular fa-brain" href="/docs/configuring-promptless/context-sources">
     Enrich docs with real-time access to your organization's knowledge through integrations with project management tools, code repositories, and team communications.
   </Card>
 
-  <Card title="Multi-Platform Publishing" icon="fa-regular fa-share-nodes" href="/docs/configuring-promptless/doc-collections">
-    Distribute updates across your entire docs ecosystem—from GitHub-synced platforms to help centers and content management systems.
+  <Card title="Docs-as-Code Publishing" icon="fa-regular fa-share-nodes" href="/docs/configuring-promptless/doc-collections">
+    Publish updates to your Git-hosted documentation platforms—Fern, Mintlify, ReadMe, Docusaurus, GitBook, and more.
   </Card>
 </CardGroup>
 

fern/docs/integrations/index.mdx

@@ -1,11 +1,11 @@
 # Integrations
 
-Promptless offers several key integrations to help automate and improve your documentation workflow. 
+Promptless offers several key integrations to help automate and improve your documentation workflow.
 
-Integrations can be used for: 
+Integrations can be used for:
 1. Triggers (i.e. to generate events, either automatically or manually, upon which Promptless gets notified)
 2. Context (i.e. to allow Promptless to search for relevant information in its research)
-3. Publishing (i.e. to push documentation updates to a given CMS)
+3. Publishing (i.e. to push documentation updates to your Git-hosted docs)
 
 Some integrations can be used for multiple purposes. Some integrations are in a beta state and may not be listed here. For the most up to date list of integrations, please contact us at help@gopromptless.ai.
 
@@ -18,11 +18,6 @@ Some integrations can be used for multiple purposes. Some integrations are in a
 - [Linear](/docs/integrations/linear-integration): Look up relevant Linear issues and projects within a team when being triggered
 - [Microsoft Teams](/docs/integrations/microsoft-teams-integration): Trigger based on mentions and message actions in Microsoft Teams
 - [Slack](/docs/integrations/slack-integration): Trigger based on DMs or message actions in Slack
-- [Zendesk](/docs/integrations/zendesk-integration): Trigger based on resolved support tickets, and publish to Zendesk help center
-
-### Beta Integrations
-
-- [Intercom](/docs/integrations/intercom-integration-beta): Publish documentation updates directly to Intercom help center (Beta, contact help@gopromptless.ai to get access)
 
 ## Managing Integrations