Search results

The option to close a ticket should be available directly from the List View

feature

Status: Open.

Feature

#2948 In frappe/helpdesk;

· Sakirali0501 opened on Jan 28, 2026

Similar tickets can include tickets that agent has no permissions to access

bugSomething isn't workingSomething isn't working

Status: Open.

#2947 In frappe/helpdesk;

· DennisOchulor opened on Jan 28, 2026

Push Notifications on Browsers on HD Ticket Events

Status: Open.

#2942 In frappe/helpdesk;

· raghavruia-dev opened on Jan 23, 2026

Error not shown in frontend when video attachment exceeds maximum file size during ticket creation

bugSomething isn't workingSomething isn't working

Status: Open.

#2929 In frappe/helpdesk;

· raghavruia-dev opened on Jan 22, 2026

Convert ticket to knowledge base article

Status: Open.

#2893 In frappe/helpdesk;

· barredterra opened on Jan 15, 2026

Enhance Agent's Profile

good first issue

Status: Open.

#2872 In frappe/helpdesk;

· RitvikSardana opened on Jan 13, 2026

Pin comments in Ticket

good first issue

Status: Open.

#2871 In frappe/helpdesk;

· mngshm opened on Jan 12, 2026

helpdesk no longer works in version-15 ???

bugSomething isn't workingSomething isn't working

Status: Open.

#2865 In frappe/helpdesk;

· puzzo-dev opened on Jan 7, 2026

Replying to "Lastname, Firstname" <firstname.lastname@customer.com> ends up generating incorrect To/Cc emails where Username and email is split into multiple recipients

bugSomething isn't workingSomething isn't working

Status: Open.

#2860 In frappe/helpdesk;

· rtoelhoej opened on Jan 6, 2026

Enable Department Selection for Portal Tickets for Auto-Assignment

Status: Open.

#2858 In frappe/helpdesk;

· Manakhly2030 opened on Jan 3, 2026

ticket on website shuold follow workflow configured in backend

Status: Open.

#2853 In frappe/helpdesk;

· Manakhly2030 opened on Jan 1, 2026

Helpdesk UI App: Tickets created via REST API show API key owner (Administrator) as Activity instead of Contact who filed the ticket

bugSomething isn't workingSomething isn't working

Status: Open.

#2840 In frappe/helpdesk;

· EthanVaz11 opened on Dec 23, 2025